Support

Help with Specsmith

Email us and a person will read it. We aim to reply within two business days.

It helps to include the email address on your account, the workspace you were in, and what you expected to happen.

Common questions

I made my account on the web. Can I sign in to the iOS app?: Yes — use the same email and password on the app's sign-in screen. Sign in with Apple creates its own separate account, so if you signed up on the web, use email and password rather than the Apple button.
The app says I need to update.: Specsmith checks that your build still understands the current server before it signs you in. Update to the latest version from the App Store and the message goes away.
Where do my menus and recipes come from?: From whichever workspace you have open. If you belong to more than one, switch between them from the workspace name at the top of the menu list, or from the Account screen. Your choice is remembered between launches.
How do I delete my account?: In the iOS app, open Account and choose Delete account. If you own a shared workspace you will be asked to transfer or delete it on the web first, because a workspace cannot be left without an owner. Deleting your account removes your personal workspace and its recipes; recipes you created in a shared workspace stay with that workspace.
Something is wrong with a recipe I edited.: Email us with the workspace name and the recipe, and we will take a look. If two people edited the same recipe at once, the app will have told you the recipe changed before your save went through — reopening it shows the current version.

For what we collect and how it is handled, see our privacy policy.